FAQs


How much do tracks cost?
Individual tracks only cost £2 each (British Pounds Sterling)

How long will my order take to arrive?

Orders usually only take a 1-3 working days to arrive to UK address'. International orders really depend on the destination, but orders going to Europe generally take less than 1 week.

How much is delivery?

Delivery to the UK is only £1.50, the rest of the world is £5. Obviously if you select to download your tracks, there is no delivery charge.

I have accidentally ordered the wrong track, can I edit the disc once the order has been placed?
Sorry, once the order has been placed there is no way we can edit the disc. The discs get made & despatched automatically to increase delivery speed, so please make sure you order correctly.

I don't like the disc, can I return it for a refund?

Sorry, due to the fact discs are custom made a refund will not be issued on anything other than faulty products. Even with faulty discs they must be reported within two weeks of ordering or a refund can't be issued. Not being happy with the quality/version of a track is not a valid reason for a refund. Please make sure you watch the video samples before ordering, that way you can check you're happy with the track prior to placing your order. Please check our returns policy page for more info

I can`t find the track I want?

If you can't find the track you want then we probably don't have it available. You can put a request in using the contact us page, and we will try our best to get the song added.

What is the maximum/minimum amount of tracks I can order?

For each CDG & DVD disc, you have to order a minimum of 5 tracks and a maximum of 20 (or 70 minutes, which ever comes first)  There are no minimum order quantities for digital download formats

Can I order more than one disc at a time to save on postage costs?

Yes, you can order multiple discs on the same order and only pay one postage charge. Once you have created your first disc and added it to your baske, you can create another

How long are my downloads available for?

If you choose to download your tracks, they will be available instantly after payment. The links will expire after 48 hours, so make sure you get them downloaded to your computer as soon as possible. If you need to re-download your tracks for whatever reason just contact us

How do I download the tracks I have just paid for?

To download your tracks simply login to the website, visit the ACCOUNT section and click VIEW next to the order you want to download. Your download links will be clearly listed. Remember if you ordered a CDG or DVD disc it will be posted to you, and the tracks cannot be downloaded.

I can`t get my downloaded files to work/burn to disc, can you send me the tracks I downloaded on CDG/DVD?

Sorry, due to licensing rules if you have chosen to download your tracks we can't send you the files on disc. Please make sure you download the free sample track and check it works how you want it to before ordering.

Can i transfer my downloads to my iPod, iPhone or Media Player

Yes, if you choose to download your tracks in MP4 format they can easily be transferred to your iPod, iPhone or media player.

Can i pay by Paypal?

Yes

Why is there no download option for some songs?

Due to a recent change in licensing laws in the UK many tracks are no longer available for digital download or streaming, all tracks can currently still be purchased on CDG or DVD disc and we offer free software that allows you to convert your discs to digital format, to download visit our KARAOKE SOFTWARE page.

Why are some tracks listed multiple times? What's the difference?
Selectatrack sells karaoke tracks from all the major karaoke manufacturers in the world, which is why we have such a large collection. Most well known songs have often been made by more than one manufacturer, which is why we have it listed multiple times.  Each track will be reproductions of the same song and will all sound very similar, just watch the sample videos and select which one you prefer.  

Will your discs show on screen lyrics?

Yes, our discs will show on screen lyrics like a normal Karaoke disc.  Our CDG discs have to be played in a CDG player, our DVD discs will work in any DVD Player.

I just want a normal audio CD to play on a normal CD player, is this possible?

Our CDG discs will play in a normal CD player like a normal CD (audio only) To see the on screen lyrics you will need a CDG Karaoke player

Do the tracks have faded endings?

It depends on the track, usually if the original had a faded ending so will our karaoke tracks.  Some companies do always put definite endings on tracks, such as Mr Entertainer (ME) & Zoom (ZM).   SBI (SB) offer a non faded ending guarantee, if you purchase an SBI track that has a faded ending and you would prefer a definite ending, just let us know and SBI will send a non faded ending totally free of charge!

Can I burn my downloaded tracks to disc?

Yes, we offer free software that allows you to burn CDG discs at home from MP3+G files. Visit our KARAOKE SOFTWARE page for more info

How do I play my downloaded MP3+G tracks on my PC?

Any good Karaoke Software will play our MP3+G Downloads, if you don't have any Karaoke Software you can use our free Karaoke Player, which can be downloaded from the Karaoke Software page.

Can I select to have a song in a different key?

Sorry, we can only supply tracks in the original key.

Some tracks have Multiplex written after the song title, what does this mean?

Multiplex means the track will have someone singing the main vocal as a guide, to help you learn the track. If you have a Player/Software that supports multiplex karaoke tracks you can turn the vocal on & off.

Do the tracks have backing vocals?

Yes, all of our Karaoke tracks will have backing vocals where the original song has them.

Is the vocal removeable on tracks that are marked as Vocal Guide?

No, only tracks that are marked as Multiplex have the ability to remove the vocal guide.

Can I use the tracks purchased from you professionally or are they home use only?

All the tracks we supply are fully-endorsed by the manufacturer and are sold with their permission to use at home or commercially in any public venue worldwide (assuming that venue has the appropriate public performance license). Selectatrack is an approved licensee of the Mechanical Copyright Protection Society (MCPS) to which a royalty is paid for every track sold to cover song writer and publisher royalties. Both Selectatrack and the MCPS are based in the United Kingdom, anyone ordering from outside the UK does need to check with their local publishing organisations on local terms of use regarding public performance.

Can i use my purchased track to record myself singing and make a CD, sell on iTunes or upload to 
YouTube?
No, for this you will need permission and possibly a commercial license from the track manufacturer. For more information, please contact us

My MP3+G files do not work on my karaoke player, even though it says it plays MP3+G

Selectatrack sell tracks in MP3+G zipped format, this is basically a zip file that contains two separate files, an MP3 audio file & a CDG file that contains the on screen lyrics. Many popular karaoke players that play MP3+G require the tracks to be unzipped or extracted before they will recognise them.  To do this simply right click on the zip file and select "extract here" or "extract all" which should then extract the MP3 & CDG file stored inside. Then simply copy these two files on to your SD card or USB stick and insert in to your karaoke player.  PLEASE NOTE, be careful not to rename the extracted files, as the MP3 and CDG file must be named identically for them to work together.